Privacy Policy
This engagement platform is owned and operated by the City of Melville using software provided by Social Pinpoint. The City of Melville is committed to protecting your privacy and managing personal information in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act) and the City's Privacy Policy.
Collection notice
By creating an account, subscribing to updates, completing a survey, making a submission or participating in an engagement activity through this platform, you acknowledge that the City of Melville may collect and manage your personal information for the purposes outlined above.
Any personal information collected will only be used for the purpose for which it was provided and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act).
Learn more
For more information about how the City collects, uses and protects personal information, please refer to policies or FAQs listed below.
If you have any issues or questions in regard to your privacy, please contact our Privacy Officer via email to privacy@melville.wa.gov.au
Frequently asked questions
The City may collect personal information when you:
- Create an account
- Subscribe to project updates
- Complete a survey or submission form
- Register for an event or workshop
- Participate in forums, mapping activities or other engagement tools
- Contact us regarding a project or engagement activity.
We use this information to:
- Administer engagement activities and consultations
- Communicate project updates and engagement opportunities
- Analyse community feedback and participation
- Inform council decision-making and project outcomes
- Improve our engagement processes and services.
The information we collect and how it is used will depend on the activity you are participating in.
Feedback you provide through surveys, submissions, forums, mapping tools and other engagement activities will be provided to the relevant City officers responsible for the project or subject matter.
Engagement findings may be reported publicly to Council, the community or other stakeholders. Where possible, feedback will be reported in a de-identified or aggregated form. Individual participants will not be identified unless required by law or with their consent.
To help us better understand our community, some engagement activities may include optional demographic questions. Providing this information is voluntary and responses are used for analysis and reporting purposes only.
If you subscribe to project updates, newsletters or engagement opportunities, we will use the contact information you provide to send you information relevant to your interests and subscriptions.
You may unsubscribe from these communications at any time.
Where you register for an event, workshop, reference group, advisory group or expression of interest process, the City may collect additional information to administer the activity, assess applications, communicate with participants and support project delivery.
The City may engage consultants and service providers to assist with engagement activities, analysis and reporting. Where this occurs, access to personal information will be limited to what is necessary to perform the required services and managed in accordance with applicable privacy requirements.
Terms of Use
The following Terms and Conditions govern the use of the City of Melville (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, the City of Melville.
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
- all information, data, images and other materials are the sole responsibility of the person from whom the content originated;
- you are prohibited from advertising or offering to sell or buy any goods and services
- you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or
- you cannot collect or store personal data about other users of the site
- you cannot impersonate any person or entity, including without limitation to a City of Melville representative
- you cannot interrupt or interfere with the site or servers or networks connected to the site
- you cannot attempt to gain unauthorised access to the site or other use accounts
Public consultation
Melville Talks is the City of Melville's online community engagement platform.
Participation in consultation activities does not guarantee that a proposal, suggestion, submission or item of feedback will be adopted, implemented or incorporated into a City decision, project, policy, strategy or plan. All feedback received will be considered alongside legislative requirements, strategic priorities, technical assessments, budget constraints and other relevant considerations.
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to talk@melville.wa.gov.au.
Recordkeeping and public records
Information submitted through Melville Talks may constitute a public record and may be retained in accordance with the City's recordkeeping obligations, the State Records Act 2000 (WA) and applicable recordkeeping policies.
Content submitted through this site may be retained for administrative, legal, reporting, audit or historical purposes, even where a user account is subsequently deleted.
Freedom of Information
Information submitted through this site may be subject to disclosure under the Freedom of Information Act 1992 (WA) or other applicable legislation.
The City will manage personal information in accordance with its Privacy Policy and relevant legislation. However, information provided to the City may be required to be disclosed where permitted or required by law.
Governing Law
These Terms shall be governed in accordance with the laws of Western Australia, Australia, without regards to its conflict of law provisions.
Indemnification
The City of Melville, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City of Melville and its suppliers and licensors. The City of Melville owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Third-party websites
This site may contain links to external websites. The City of Melville does not control, endorse or guarantee the accuracy, relevance or reliability of content on third-party websites. Accessing external websites is entirely at your own risk.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
Information accuracy
While we make reasonable efforts to ensure information published on this site is accurate and current, we do not warrant that all content is complete, accurate, reliable or up to date.
Users should make their own assessment of the material available on this site and seek independent professional advice where appropriate before relying on any information.
The City of Melville reserves the right to amend, annotate, update or remove information from the site at any time without notice.
User-generated content
Opinions, comments and materials submitted by users are those of the individual contributors and do not necessarily represent the views of the City of Melville.
While reasonable efforts are made to moderate content in accordance with the Moderation Policy, the City cannot guarantee that all inappropriate, inaccurate, offensive, misleading or unlawful content will be immediately identified and removed.
The City of Melville does not endorse user-generated content and accepts no responsibility for reliance placed upon such content by users of the site.
Visibility of information
Any information that you voluntarily publish in publicly accessible areas of the site may be visible to other users and members of the public. Please avoid publishing personal information that you do not wish to be publicly available.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at talk@melville.wa.gov.au
These Terms should be read in conjunction with the City's Privacy Policy and Moderation Policy, which govern how information is collected, managed and moderated on Melville Talks.
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