How you helped with the review

33 online surveys, 4 community workshops including the City’s ‘Access Advisory Panel’ consultation meeting, workshops on ‘Visual Access and Inclusion’, ‘Mental Health and Invisible Disabilities’ and ‘Culture, Disability and Aboriginal Communities’ were held in March with 39 participants, numerous telephone interviews and meetings with our Activelink program users, disability support organisations, employment providers and consultation with internal staff. Feedback was also received via email and telephone calls. The consultation process was promoted online through Melville Talks as well as via the City’s e-newsletters, promoted at community centres, recreation centres and public libraries as well as advertised in the local newspaper.

Thank you

What you told us

While your overall feedback was positive, indicating satisfaction with disability access and inclusion in the City over the last 5 years, there were suggestions for further improvement. Those of you who completed the 33 online surveys reported back that people with disabilities needed to have:

  • a more responsive customer service with information in alternative formats to be more readily available such as information in large print and braille for example
  • accessible outdoor structures for wheelchairs particularly paths and access to more parts of the City’s outdoor reserves and parks such as for example, the Point Walter reserve
  • a more responsive complaints process particularly with follow up on how their feedback and suggestions have been taken into account
  • more direct involvement and communication about the City’s strategic issues, activities and public meetings such as information provided directly by mail
  • the importance of our ageing population in Melville and the need to include and focus on this as well as disability (particularly the issues of dementia and physical access needs such as greater access to parking and transport)
  • that the City should continue to encourage and actively provide opportunities for people with disability with employment and traineeships.
  • The continued focus on informing and educating the community about access and inclusion and social justice particularly working with local businesses
  • Including and focusing on all components of ‘disability’ including visual, hearing/interpreting access, mental health and other ‘invisible disabilities’ as examples. Social issues such as barriers that may be faced by particular groups including people of different language/cultural backgrounds, local aboriginal communities and people on low incomes were discussed and raised as important to continue advocacy and awareness.

Those of you who attended the community workshops helped in brainstorming ideas for a new DAIP and some key themes/feedback lncluded:

  • the importance of our ageing population in Melville and the need to include and focus on this as well as disability (particularly the issues of dementia and physical access needs such as greater access to parking and transport)
  • that the City should continue to encourage and actively provide opportunities for people with disability with employment and traineeships.
  • The continued focus on informing and educating the community about access and inclusion and social justice particularly working with local businesses
  • Including and focusing on all components of ‘disability’ including visual, hearing/interpreting access, mental health and other ‘invisible disabilities’ as examples. Social issues such as barriers that may be faced by particular groups including people of different language/cultural backgrounds, local aboriginal communities and people on low incomes were discussed and raised as important to continue advocacy and awareness.

Next steps

We will now draft a new plan for 2017-2022 based on your inputs. We will keep you informed of the plan's development over the coming months and anticipate it will be launched in July 2017.

If you have any queries or feedback about this project please contact our Social Justice Advocate on 9364 0864 or access@melville.wa.gov.au.